FAQ

We offer a wide range of industrial supply products including shower channels, floor siphons, waste bins, recycling bins, playground equipment, bathroom accessories, grab bars, picnic tables, camellias and pergolas, ashtrays, flower pots, and toilet brush holders. All our products are premium Turkish-manufactured and meet European quality standards.

Yes. Our products are designed for both commercial and residential applications. We supply to hotels, schools, municipalities, construction companies, contractors, and homeowners across Dubai, Abu Dhabi, Sharjah, Ajman, and all UAE emirates.

Yes, we support custom/OEM manufacturing for bulk orders. We can produce products according to your specifications including custom sizes, colors, and branding. Contact our team with your requirements for a quotation.

You can place an order directly through our online shop at microsupply.ae/shop. For bulk orders, B2B pricing, or custom products, please contact us via WhatsApp or email for a personalized quotation.

We have no minimum order quantity for standard products. For custom/OEM manufacturing and special pricing, minimum quantities may apply depending on the product type. Contact us for details.

Delivery within the UAE typically takes 24 to 72 hours. For shipments from Turkey to the UAE, our express logistics network delivers within approximately 48 hours. We maintain operational planning to ensure timely delivery even during peak seasons.

Yes, we deliver to all Emirates including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain. We also ship to GCC countries, Europe, and Africa regions upon request.

Yes. Once your order is shipped, you will receive: your tracking number, the logistics company name, and a live tracking link. For large project-based shipments, real-time GPS tracking is available.

Yes, we offer same-day preparation and express delivery options for urgent projects. Since we maintain dual inventory in Turkey and the UAE, we can provide high speed and flexibility for critical operations.

Shipping costs vary based on order size, weight, and destination. We offer competitive rates and free delivery for qualifying bulk orders. Contact us for a shipping quote.

We accept bank transfers (IBAN), company invoices, deposit payments, and project-based payment plans. For corporate clients, we can establish customized payment structures based on regular business volume.

Yes. For clients with ongoing business relationships or corporate agreements, we can offer short and medium-term credit limits. Credit assessment is based on industry, transaction volume, and payment history.

Yes. Upon request, we can generate secure 3D Secure payment links that are internationally valid. The online payment process is SSL-certified and all information is encrypted.

Absolutely. For international shipments, we provide complete documentation including proforma invoices, certificates of origin, packing lists, HS codes, and technical documents. All paperwork is prepared digitally and physically for smooth customs clearance.

Our prices are in UAE Dirhams (AED) for local orders. For international orders, we can quote in USD, EUR, or other currencies upon request.

For stock products, we offer a 7-day return or exchange window. Products must be unused, in their original packaging, and in resalable condition.

For custom-sized, colored, or project-specific OEM products, return conditions are evaluated based on the technical agreement. Manufacturing defects are unconditionally replaced.

To request a return, simply contact us via email with your order number, product photos, and reason for return. Our team will respond within 24 hours to process your request.

If the return is due to a product defect or our error, we cover all return shipping costs. For customer-initiated returns, the shipping cost may be borne by the customer.

If your product arrives damaged, please take photos of the damage and contact us immediately. We will arrange a replacement at no additional cost.

Yes, we specialize in B2B supply. We offer competitive wholesale pricing for contractors, builders, hotels, schools, municipalities, and other businesses. Contact us with your requirements for a customized quotation.

Yes, product samples are available upon request. Sample costs may apply and are typically deducted from your first bulk order. Contact us to arrange samples.

Yes, we regularly supply to government entities and municipality projects across the UAE. We can provide all necessary documentation for tender submissions and government procurement.

You can reach us via WhatsApp at +971 58 245 1988, email at info@microsupply.ae, or through our Contact Us page. Our team typically responds within 1-2 hours during business hours.